Officer Operations
Join VFS Services Indonesia as an Officer Operations and play a pivotal role in facilitating the visa application process while managing both front-office and back-office operations at our Visa Application Centres (VACs) in Surabaya. This is a unique opportunity to be part of a global company that is committed to providing efficient and reliable visa services. In this role, you will handle customer inquiries, process visa applications, and ensure that all operations run smoothly. You will work in a dynamic environment where your contributions will directly impact the customer experience and the overall success of our VACs.
At VFS Services Indonesia, we are dedicated to excellence and innovation. Our VACs in Surabaya are bustling hubs of activity, and we need dedicated professionals like you to help us maintain our high standards. This role offers a chance to grow and develop your skills in a supportive and collaborative work environment. You will have the opportunity to work with a variety of tools and systems, including our in-house VAC management software, customer relationship management (CRM) systems, and other operational tools.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and provide information on visa application processes.
- Process visa applications, including document verification and data entry.
- Manage and maintain VAC operations, ensuring compliance with all regulations and policies.
- Coordinate with other departments to ensure seamless operation of the VAC.
- Monitor and report on operational performance metrics.
- Provide excellent customer service and support to applicants.
- Assist in training and onboarding new staff members.
- Stay updated with changes in visa policies and procedures.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, International Relations, or a related field.
- Minimum of 2 years of experience in a customer service or operations role, preferably in the visa or immigration industry.
- Proficient in English, both written and spoken.
- Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work in a fast-paced environment and meet tight deadlines.
- Strong communication and interpersonal skills.
- Familiarity with CRM systems and VAC management software is a plus.
- Valid work permit for Indonesia.
🛠️ Keahlian
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