IT Service Desk Analyst - Technical Support & Microsoft Systems Expert

Join NightOwl Convenience as an IT Service Desk Analyst and play a pivotal role in delivering top-tier technical support across our dynamic teams. Based in the vibrant hub of Canggu, Bali, you’ll be the go-to expert for troubleshooting, Microsoft systems, and IT infrastructure. Our company is a leading convenience store chain in Indonesia, known for our commitment to innovation and customer satisfaction. In this role, you’ll work closely with our IT team to ensure seamless operations and provide exceptional support to our employees and customers.

As an IT Service Desk Analyst at NightOwl Convenience, you’ll handle a variety of technical issues, from software installations to hardware repairs. You’ll use tools like ServiceNow, Microsoft Office Suite, and other IT support software to manage and resolve incidents efficiently. This role offers a unique opportunity to grow your technical expertise while contributing to a company that values its employees and fosters a culture of continuous learning.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees and customers, resolving hardware, software, and network issues.
• Manage and track IT service requests using ServiceNow and other ITIL-based tools.
• Install, configure, and troubleshoot Microsoft systems, including Windows, Office 365, and Azure.
• Document and maintain IT knowledge base articles to support self-service and reduce repetitive issues.
• Collaborate with the IT team to implement and improve IT processes and procedures.
• Monitor and report on IT service performance metrics to ensure continuous improvement.
• Stay updated with the latest IT trends and technologies to provide cutting-edge support.
• Train and mentor junior IT staff to ensure knowledge sharing and team growth.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT support or a similar role.
• Certifications in ITIL, Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certifications.
• Strong knowledge of Microsoft systems, including Windows, Office 365, and Azure.
• Experience with IT service management tools such as ServiceNow.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong team player with a customer-centric approach.

🛠️ Keahlian

Lowongan Terkait