Customer Service cum Admin Officer

Join ISS Global in beautiful Bali as a Customer Service cum Admin Officer and become part of a dynamic team dedicated to delivering exceptional service and operational excellence. This role offers a unique blend of customer interaction and administrative support, allowing you to leverage your skills in a vibrant and growing company.

As a Customer Service cum Admin Officer, you will be the first point of contact for our clients, ensuring their needs are met with prompt and professional assistance. Your daily tasks will include handling customer inquiries, resolving issues, and maintaining a high level of customer satisfaction. Additionally, you will provide essential administrative support, such as managing schedules, coordinating with internal teams, and ensuring the smooth operation of our office.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Assist in managing and scheduling appointments for clients and internal staff.
• Coordinate with various departments to ensure seamless communication and operational efficiency.
• Maintain and update client records and administrative documents using Microsoft Office Suite.
• Handle incoming and outgoing communications, including emails, calls, and meetings.
• Support the office in maintaining a clean and organized workspace.
• Assist in the preparation of reports and presentations for internal and external stakeholders.
• Participate in team meetings and contribute to the development of service improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or administrative roles.
• Proficient in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Excellent communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Ability to work well in a team and handle multiple tasks simultaneously.
• Fluent in English and Bahasa Indonesia.
• Previous experience in a multinational or international company is a plus.

🛠️ Keahlian

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