Customer Retention Specialist - Field Canvassing (Palopo)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist - Field Canvassing to join our team in Palopo, Sulawesi Selatan. In this role, you will play a pivotal part in driving customer engagement, promoting our financial products, and ensuring customer satisfaction. As a Customer Retention Specialist, you will be responsible for visiting customers in the field, understanding their needs, and providing personalized solutions to retain and grow our customer base.

Our mission is to empower individuals and businesses through accessible and responsible financial solutions. With a strong focus on customer retention and satisfaction, we are committed to delivering exceptional service and building long-term relationships with our customers. Join us in Palopo and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Visit customers in the field to understand their needs and concerns.
• Provide personalized solutions and recommendations to retain and grow our customer base.
• Conduct surveys and feedback sessions to gather insights on customer satisfaction.
• Monitor customer accounts and provide timely alerts and reminders.
• Collaborate with the sales and marketing teams to promote our financial products.
• Report on customer retention metrics and provide recommendations for improvement.
• Ensure compliance with company policies and regulations.
• Maintain accurate and up-to-date records of customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer retention, sales, or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of financial products and services.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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