Healthcare Customer Service Associate - TTEC (Onsite in Bali, Indonesia)

Join TTEC as a Healthcare Customer Service Associate in beautiful Bali, Indonesia! This is your opportunity to deliver exceptional customer experiences while contributing to a dynamic team in the healthcare sector. As a key member of our onsite team, you’ll play a crucial role in managing inbound calls and emails, ensuring our customers receive the highest level of service and support.

At TTEC, we are committed to providing top-notch customer service through our advanced contact center solutions. Our team in Bali is dedicated to helping healthcare providers and their patients navigate the complexities of the healthcare system. You’ll be using tools like Genesys Cloud and Salesforce to streamline interactions and improve customer satisfaction.

This role offers a unique blend of professional growth and personal enrichment. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a vibrant community that values work-life balance and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls and emails from healthcare providers and patients, providing accurate and timely information.
• Use Genesys Cloud and Salesforce to manage customer interactions and resolve queries efficiently.
• Ensure compliance with healthcare regulations and TTEC's customer service standards.
• Collaborate with team members to improve service quality and customer satisfaction.
• Participate in training and development programs to enhance your skills and knowledge.
• Maintain a high level of confidentiality and professionalism in all interactions.
• Adapt to changing customer needs and healthcare industry trends.
• Contribute to team meetings and brainstorming sessions to find innovative solutions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the healthcare industry.
• Familiarity with Genesys Cloud and Salesforce is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in English, both written and spoken.
• Valid certification in healthcare customer service or related field is a bonus.
• Proven track record of delivering exceptional customer experiences.

🛠️ Keahlian

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