Customer Service Representative - Immediate Hiring

Join Gratitude Inc as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional service. We are urgently hiring passionate individuals to support our growing operations in Bali. This role offers a competitive salary, a vibrant work environment, and the opportunity to grow within a reputable company.

As a Customer Service Representative in Canggu, Bali, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will handle inquiries, resolve issues, and provide outstanding support, all while using our in-house CRM system and communication tools like Slack and Zoom.

Gratitude Inc is a rapidly expanding company with a strong commitment to customer satisfaction. We are looking for someone who is not only skilled in customer service but also passionate about building strong relationships. This is your chance to join a team that values your contributions and offers a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of customer satisfaction.
• Resolve customer issues promptly and professionally, using our CRM system to track and update customer information.
• Collaborate with the sales and support teams to ensure seamless customer interactions and service delivery.
• Provide exceptional customer service by going above and beyond to meet customer needs and expectations.
• Maintain accurate and up-to-date records of customer interactions and service requests.
• Participate in team meetings and contribute to the continuous improvement of customer service processes.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Act as a liaison between customers and internal teams, ensuring clear and effective communication.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a similar role within the hospitality or service industry.
• Proven ability to handle high volumes of customer inquiries and complaints with a positive attitude.
• Excellent communication skills, both verbal and written, with the ability to build rapport with diverse customers.
• Strong problem-solving skills and the ability to think critically and creatively to resolve customer issues.
• Proficiency in using CRM systems and other relevant customer service software.
• Familiarity with communication tools like Slack and Zoom.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field, preferred but not required.

🛠️ Keahlian

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