Luxury Spa Receptionist

Join the prestigious Marina Bay Sands team as a Luxury Spa Receptionist and become the first point of contact for guests seeking world-class relaxation and wellness experiences. In this role, you will embody the elegance and professionalism of our brand, ensuring every guest feels valued and pampered. Located in the heart of Ubud, Bali, our spa offers a serene and luxurious environment, making it the perfect place to unwind and rejuvenate.

As a Luxury Spa Receptionist, you will be responsible for greeting guests with a warm smile, assisting with check-ins and check-outs, and providing exceptional customer service. You will also manage the spa's front desk operations, including reservations, billing, and handling guest inquiries. This role offers a unique opportunity to be part of a world-renowned brand while enjoying the beauty and culture of Bali.

Join us and help create unforgettable spa experiences that leave guests coming back for more. We are looking for a passionate and dedicated individual who is committed to delivering the highest level of service.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm and professional demeanor.
• Assist with guest check-ins and check-outs, including processing payments and issuing receipts.
• Manage front desk operations, including reservations, billing, and handling guest inquiries.
• Provide exceptional customer service by addressing guest concerns and ensuring their needs are met.
• Maintain the spa's front desk area, including keeping it clean and organized.
• Assist with guest transportation to and from the spa, if required.
• Promote spa services and packages to guests, upselling when appropriate.
• Stay updated on spa policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a receptionist or front desk role in a luxury spa, hotel, or similar setting.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills, with the ability to manage a busy schedule and meet deadlines.
• Proficiency in English, both written and spoken, with the ability to communicate clearly and professionally.
• Familiarity with spa services and treatments, as well as knowledge of local culture and attractions.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays.
• Enthusiasm for providing exceptional customer service and a passion for the spa and wellness industry.

🛠️ Keahlian

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